Warranty Policy

  1. Products Covered: This Warranty Policy applies to all products sold by Hello Bright which state to have a product warranty.

  2. Warranty Duration: The duration of the warranty varies from one product to another. Please refer to each product for more detail on its warranty duration.

  3. Coverage Details: This warranty covers any defects in manufacturing and parts under normal use.

  4. Warranty Exclusions: This warranty does not cover any damage resulting from:

    • Misuse, abuse, or accidents.
    • Unauthorized modifications or repairs.
    • Exposure to extreme conditions, such as excessive heat or cold.
    • Normal wear and tear.
    • Damage to items cleaned by our products.
  5. Claim Process: To initiate a warranty claim, please contact us via our website. Ensure that you provide all necessary information and evidence to support your claim.

  6. Proof of Purchase and Registration: A valid proof of purchase (such as a receipt) is required to claim the warranty. In order for the warranty to be valid, customers must have registered their product warranty on our website within 30 days of receiving the product.

  7. Geographical Limitations: This warranty is valid only in the United States and Canada.

  8. Transferability: The warranty is non-transferable and is only valid for the original purchaser of the product.

  9. Repair, Replace, Refund Policy: In the event of a valid warranty claim, Hello Bright will replace the product, subject to availability. If a replacement is not possible, a credit will be issued for use on our website.

  10. Limitation of Liability: Hello Bright shall not be liable for any incidental or consequential damages resulting from the use of our products. This includes, but is not limited to, damage to items cleaned using our products. The warranty is your exclusive remedy and replaces all other warranties and conditions, express or implied.

  11. Changes to the Warranty Policy: We reserve the right to modify the warranty policy at any time, and such modifications will be effective immediately upon posting the updated policy on our website.